Situation Food Allergy: Do you tell a manager?

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Situation Food Allergy. Do you tell a manager?

BLOG POST #129 — While waiting for your daughter to finish her club volleyball practice, you and your younger son stop by a busy McDonald’s across the street from the school. 

“Let’s just get some sodas to get out of this heat,” you say. He’s 12 and looks forward to times like this. Being allergic to milk, he welcomes spending time with you at a restaurant, even if it is usually only for drinks or the occasional fry.

As you walk in, you immediately see the self-serve kiosk that the McDonald’s recently installed. It’s your first time using it, and you easily order two drinks, a medium Sprite and a medium Diet Coke. You grab two medium cups, fill them at the soda dispenser and find a seat. 

You’re having a great discussion with your son. And that’s when you two see something disturbing. Standing at the kiosk is an obviously frazzled mother of three little kids. 

“Let mommy order,” you hear her say touching the screen. Holding one child in her arms, and ordering dinner with her free hand, the mother is oblivious to her other two kids, who look to be 6 or 7. The kids are touching everything in site, including the cups, which just happen to be their perfect height. 

“I want soda mommy,” you hear one say. 

“I want soda too,” announces the other. “Coke. Coke. Coke. Coke….”

The first boy grabs about seven cups from the dispenser. As he grabs them, a few extra cups fall to the ground. 

The other son is a bit more choosy. He grabs one single large cup and, so he is certain not to drop it, holds it with his teeth.

“Pick up those up now,” you hear the mother say. “And Jordan. Get a small cup, not a large.”

The first boy listens to his mother and begins picking up the cups and putting them back. Of course, he isn’t too mindful how he picks up the cups. From the inside? The outside?

You watch as the second son takes the cup from his mouth and places it back with the others large cups. Then he grabs a small cup. 

The restaurant is busy and none of the workers actually see the cup fiasco. 

“I don’t think we should do self serve again,” your son says with a laugh.

“Might be best,” you say.

Your son then looks at you in a serious tone. “But Mom, don’t you think we should say something to a manager or something? Or at least throw out those cups?"

You look around the restaurant. It’s packed. And you really don’t want to cause any type of scene at all. 

“Mom,” your son says again. “Shouldn’t we do something?”

What do you do?